Privacy Policy

Last updated 6 July 2026

AI-EOS ("we", "us") provides an AI Sales Employee platform for real-estate brokerages and developers. This policy explains what data we collect, why, and what rights you and your leads have over it.

1. What we collect

Your account details: name, email, and company profile when you sign up.
Your leads' data: names, phone numbers, email addresses, and conversation transcripts (WhatsApp, portal, or voice) that you or your team import or that arrive through connected channels.
Project data: the project details, pricing, and media you upload for the AI to reference.
Usage data: which features are used, response times, and system logs, used only to operate and improve the service.

2. How we use it

Lead and project data is used exclusively to power your AI Sales Employee — generating replies, scoring leads, and producing your analytics and ROI reporting. We do not use your leads' data to train models, and we do not sell it to any third party.

3. Who else sees it

To generate conversational replies, the text of a lead's message and relevant project context is sent to our AI language model provider (OpenRouter) for processing. No lead data is sent anywhere else. Our WhatsApp connectivity is self-hosted — messages are not routed through a third-party WhatsApp API provider beyond Meta's own network.

4. Data isolation

Every customer's data is stored in a separate, isolated tenant. Leads, conversations, and settings belonging to one customer are never visible to another.

5. Storage & security

Data is stored on infrastructure located in India, encrypted in transit (TLS). We take reasonable technical and organizational measures to protect it, and back up data daily.

6. Data retention & deletion

We retain your data for as long as your account is active. If you close your account or end a pilot without converting, you may request deletion of your data by writing to us — we will action it manually within a reasonable period.

7. Your rights

Under India's Digital Personal Data Protection Act, 2023, you and your leads have the right to access, correct, or request deletion of personal data we hold. To exercise these rights, contact us using the details below.

8. Changes to this policy

We may update this policy as the product evolves. Material changes will be communicated to active customers directly.

9. Contact

Questions about this policy or a data request: vikasmax50@gmail.com